FAQs
Are these products covered by my health insurance?
Most private insurance plans cover the cost of orthopaedic braces. Check your plan to find out if you are covered. The Trainer's Room will provide you with a receipt of payment upon completion of a product order however any other documentation required by the insurance company will be your responsibility.
Where are you located?
The Trainer's Room is an online store. Our products are categorized by injury, activity, body part and product brand. All of our items contain thorough product descriptions and manufacturer size charts.
Do you ship to the US?
No. At this time The Trainer's Room ships within Canada only. We do not currently ship to international destinations.
I’m having problems placing my order, who do I contact for help?
If you are experiencing technical difficulties on our site, please do not resubmit your order. Contact our customer service department at info@thetrainersroom.ca and someone will assist you.
What if I have questions about a healthcare product?
Our customer service representatives will gladly answer any questions you may have about a particular product or brace. If however you are unsure of what product to choose, please consult a healthcare provider such as a sports medicine physician, physiotherapist or chiropractor before placing an order.
What is The Trainer's Room return/exchange policy?
Most items sold by The Trainer's Room can be returned or exchanged within 30 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Click here for a list of non-returnable and/or non-refundable items.
For items that are returned, there is a 15% restocking fee when you are refunded. For items that are exchanged for another product, the restocking fee is waived. You will simply be responsible for the shipping fees and the price difference between items if applicable.
How can I return or exchange a product?
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Be sure that you are within the 30 day window to process your return
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Check to make sure your item is not on the non-returnable and/or non-refundable list.
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Send an email to info@thetrainersroom.ca with the following information:
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Order/Invoice #
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Billing First Name, Billing Last Name
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Email Address
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Contact Phone Number
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Specific product to return
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Reason for return
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A representative will contact you